Managed Services

Managed services have become so deeply intertwined with all things technology that it’s become more critical than ever to stay on top of the latest research, trends and analysis. Learn how today’s MSPs are leveraging emerging technologies and exploring new growth opportunities to accelerate success.

Partner Experience Trends 2022 Research Brief

The study data, sampled from 400 US-based IT businesses, reflects attitudes about vendor-partner relationships today and provides insights into the weight channel firms place on superior partner experience.

07/05/2022 | Research

Cybersecurity Guidebook for MSPs: Best Practices for Protecting Clients

The Cybersecurity Guidebook for MSPs provides a practical approach to various cybersecurity topics that most cybersecurity practitioners face daily.

09/26/2024 | Guide

The CompTIA Community MSP Guidebook: Cultivating a Culture of Process Efficiency

The CompTIA MSP Guidebook helps MSPs transform their business and culture by identifying areas of improvement, best practices and more.

01/08/2024 | Whitepaper

Understanding Decentralized Digital Identity & Self-Sovereignty

Understanding decentralized digital identity is important for MSPs serving financial services, healthcare, government, education and e-commerce.

08/17/2023 | Whitepaper

MSP Checklist: Factors to Consider When Selecting a SaaS Vendor

CompTIA's SaaS Ecosystem Industry Advisory Council put together a list of key factors to consider when evaluating vendors, including security considerations, time to value, integrations, and more.

07/26/2023 | Guide

2023 State of City and County IT National Survey

This annual survey looks at the management and priority issues impacting local government IT.

05/05/2023 | Research

State of the Channel 2023 Early Access

CompTIA’s State of the Channel 2023 provides an in-depth look at the evolution of the channel, the state of partner-vendor relationships, opportunities and challenges ahead for MSPs, the health of the channel workforce and more.

03/10/2023 | Article

11 Channel Partner Types for SaaS Companies: How to Pick the Best One(s)

Choosing the right channel partners can be hard for vendors. CompTIA’s SaaS Ecosystem Advisory Council compiled a list of partner types that can help.

11/18/2022 | Guide

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Comptia 2024 ANZ Future Leader Award Raymond McCullagh Avocado

5 Questions with Raymond McCullagh: 2024 ANZ Future Leader Award Winner

As a digital native, Raymond McCullagh has always been driven by tech innovation. Now he’s leveraging what he’s learned to help other organisations and people be more successful.

Dec 13, 2024, 12:00 PM By Scott Campbell

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Unlocking the Power of Data: How MSPs Can Enhance Business Literacy and Drive Growth

Leveraging data gives MSPs essential knowledge and strategies to effectively transform raw information into actionable business intelligence.

Dec 10, 2024, 12:00 PM By CompTIA Community

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DEI&B Guidebook: A Plan for MSPs and Other Tech Businesses

Whether you are just beginning to explore diversity, equity, inclusion and belonging (DEI&B) initiatives or looking to enhance your existing efforts, the new DEI&B Guidebook provides a wealth of information to help navigate this crucial aspect of organizational development.

Dec 9, 2024, 04:35 PM By CompTIA Community

Build a Business Case for SaaS

How to Build a Valuable Business Case for Your Next SaaS Purchase: An MSP Exercise

Knowing how—and when—to purchase SaaS solutions can put you at a competitive advantage. To help, the SaaS Ecosystem Advisory Council developed a series of tips and questions for any MSP to ask in advance.

Dec 5, 2024, 12:00 PM By SaaS Ecosystem Advisory Council

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6 Tips for MSPs to Harness the New Power Trio: Data, Access and AI

Organizing and classifying data, controlling access and regular audits are important steps to consider for MSPs looking at AI.

Dec 4, 2024, 01:44 PM By Scott Campbell